Devoted to Dachshunds

Payments

I accept all major credit cards via Paypal's secure website.  If you prefer, I can also process credit/debit card payments over the 'phone.  

Privacy Policy

This privacy policy sets out how Devoted to Dachshunds Ltd uses and protects any information that you give Devoted to Dachshunds Ltd when you use this website.

Devoted to Dachshunds Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Devoted to Dachshunds Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

What we collect

We may collect the following personal information when you register on the website or make an order:

  • name
  • address, phone number and email address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To deliver your order
  • Internal record keeping.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided (but only if you have given your permission for us to stay in touch)     

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the retention and use of your personal information. By registering on the website (and ticking the notification box) your address will be added to our emailing list. If you do not wish to receive emails you can contact us at any time by emailing us at info@devotedtodachshunds.co.uk or writing to us at Trewassick House, Newquay TR8 4JR, UK.

We will not sell, distribute or lease your personal information to third parties, except for the purposes of delivering your order, unless we are required by law to do so.

We do not receive your financial information (credit card numbers, etc) when you pay via the website. If you provide credit card details over the phone, we will destroy the record once the transaction is complete and will not retain this information.

You may request details of the above personal information which we hold about you and/or ask for us to delete such personal information by emailing us at info@devotedtodachshunds.co.uk or writing to us at Trewassick House, Newquay TR8 4JR, UK.

Delivery Policy

Orders shipped to UK addresses will be sent 1st Class via Royal Mail and I normally aim to despatch your order within a maximum of 48 hours.  If there is going to be a delay, due to my being away on a buying trip or holiday, I will let you know and you will have the option to cancel your order if a delayed delivery time is not acceptable.  Overseas orders are despatched via Royal Mail's Air Mail service.  Again, I aim to despatch within a maximum of 48 hours.  If you live in a country where customs fees may be payable, e.g. US, Australia etc, then please note that payment of these fees are your own responsibility.

Delivery Charges

Delivery charges are based on weight, as outlined in the Royal Mail's price guide, up to a value of 10kgs (United Kingdom) and 4kgs (Europe) and 2kgs (Rest of World).  If your purchases weigh more than these limits, then, I will contact you to discuss delivery options.

Returns

I endeavour to supply only the highest quality product and believe that you will be delighted with your purchase.  However, if you do not like the item or wish to return it for any other reason, then it can be returned within 14 days.

Any items returned must be unused and in the original condition that you received them from me. If you wish to exchange any item(s) you must cover the cost of the return postage but there will be no subsequent postal charge for the replacement item(s).  If you have received an item that is faulty, or has been sent by me incorrectly I will refund the cost of any postage due.  You will be responsible for the item(s) until they reach me. For your own protection, I suggest you use a secure delivery method, which requires a signature upon delivery.

Twitter Competition Terms and Conditions  (There is no Twitter Competition running at the moment)

The promoter is Devoted to Dachshunds Ltd (Company Number: 8885513) whose registered address is at Waterside Court, Falmouth Road, Penryn, TR10 8AW, UK.

The competition is open to anyone aged 18 years or over except employees of Devoted to Dachshunds Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee and no purchase necessary to enter this competition.  By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Route to entry for the competition and details of how to enter are via Twitter @Dachshundgifts

Only one entry will be accepted per person.  Multiple entries from the same person will be disqualified.

Closing date for entry will be       .  After this date no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter are as follows: 

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter's control.  Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize is as follows: 

The prize is as stated and no cash or other alternatives will be offered.  The prize is not transferable.  The prize is subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

The winner will be chosen at random by an independent adjudicator.

The winner will be notified by DM on Twitter within 24 hours of the closing date.  If the winner cannot be contacted, or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The promoter will notify the winner when and where the prize can be collected/delivered.

The promoter's decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The competition and these terms and conditions will be governed by English law and any disputes will be subject to exclusive jurisdiction of the courts of England.

The winner agrees to the use of his/her name and image in any publicity material as well as their entry.  Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant's prior consent.

The winner's name will be available 24 hours after closing date by emailing the following address: info@devotedtodachshunds.co.uk

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network.  You are providing your information to Devoted to Dachshunds Ltd and not to any other party.

The information provided will be used in conjunction with the Privacy Policy found above.

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We Ship Worldwide

IF YOU HAVE NEVER OWNED A DACHSHUND, NO EXPLANATION IS POSSIBLE  

IF YOU OWN A DACHSHUND, NO EXPLANATION IS NECESSARY!

Payments

We accept all major Credit Cards.

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We also accept payment via PayPal (PayPal Account)

Upon checking out and reaching our secure (https) payment page you can choose to pay with your Credit or Debit Card OR click below this option to pay by PayPal account.

We do not store credit card details nor do we share customers details with any 3rd parties.